Privacy Policy

Last updated: September 2026

1. Who we are

LuminusX (https://www.luminusx.com) is a web design and development studio based in Pretoria, South Africa. This policy explains what personal information we collect, why, and how it's handled, in line with South Africa's POPIA.

2. What we collect

When you submit our contact form, we collect your name, email address, and any phone number, company name, budget, timeline, or project details you choose to provide. We also collect standard technical data (IP address, browser type, pages visited) via basic site analytics.

3. How we use it

We use this information only to respond to your enquiry, prepare a quote, deliver contracted services, and - if you're a client - to invoice and support you. We don't sell your information or use it for unrelated marketing without your consent.

4. Sharing

We share data only with service providers needed to run our business (e.g. hosting providers, email services) and only to the extent necessary. We do not sell or rent your information to third parties.

5. Your rights

Under POPIA, you can ask us what information we hold about you, request corrections, or ask us to delete it, subject to any legal or contractual obligations we still owe you (e.g. invoicing records). Contact us at hello@luminusx.com to make a request.

6. Cookies

We use only essential cookies required for the site to function, plus basic, privacy-respecting analytics to understand traffic. We don't use third-party advertising trackers.

7. Contact

Questions about this policy? Email us at hello@luminusx.com.